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Frequently Asked Questions

General Questions

Which products are eligible for rebates?

All of the smart thermostats, LEDs, and advanced power strips listed in the Ameren Missouri Store are eligible for rebates. The rebates are applied instantly for eligible customers and no paperwork is required. Select smart thermostats are also eligible to receive the Peak Time Savings $50 sign-up bonus instantly at the time of purchase. Eligible thermostats will be listed with this purchase option. Some non-rebated products are available for purchase which support the functionality of the rebated products.


Is there an application process for the rebates?

No, there is no application process needed for the Ameren Missouri Online Store instant rebates. The rebates are instantly applied at the point of sale.


Why do you need to verify my account?

Account verification is necessary to ensure that the rebates are available to customers with an active residential electric account from Ameren Missouri.


Is there a minimum and maximum amount I can buy?

Yes, the instantly-rebated products have limits on the amount you can purchase per account. They are as follows:

Smart Thermostats: 

1 smart thermostat per separate cooling system and up to 3 smart thermostats per residential electric account.

2 smart thermostats with Peak Time Savings Enrollment per residential electric account. Selected smart thermostats must be from the same manufacturer and be participating in the program.

LED Bulbs:

6 packs of LED bulbs per customer account, per year.

Advanced Power Strips:

5 tier 1 advanced power strips per customer account.

3 tier 2 advanced power strips per customer account.


What is the Peak Time Saving Program?

Occasionally, on those really hot days when the demand for energy is high, the program will schedule a Peak Time Savings Event. These events pre-cool your home using your comfort preferences when the demand for energy is lower. This helps you stay comfortable before, during, and after the event while conserving energy during peak times. You will be notified before every event and the program will take care of the rest.

You always have control and can adjust the temperature in your home at any time.

By participating in the program, you will save an additional $50 off today’s purchase and $25 for each additional year you participate. Increase your energy savings without ever lifting a finger!

Read more about the Peak Time Savings Program and how it works.


When a customer makes a purchase, who does the charge come from?

The charge on your credit card will come from AM Conservation Group, the Ameren Missouri Online Store product vendor.


How do I know if my order was received?

After your order is placed, you will receive an order confirmation email to the email you used while registering for your account. Once your order has shipped, you will receive another email with your tracking number.


What are the shipping and handling rates?

The Ameren Missouri Online Store has free shipping and handling on orders over $25 and flat-rate shipping of $8 per order if the total is less than $25.


Can my purchases be shipped to another address other than my Ameren Missouri service address?

The store is set up to only allow for shipping to your Ameren Missouri service address and all products purchased must be installed at this service address. If you need to request shipping to a location other than your Ameren Missouri service address, please contact customer support at savings@amerenmissouri.com or 877-215-5752 before placing your order. Note that we do not ship to PO boxes or anywhere outside of the Ameren Missouri service territory.


Can I enter a different billing address other than my Ameren Missouri service address?

The billing address for your order and online store account does not need to be changed to match your credit card billing address. You do not need to request an address change as long as the shipping address is correct.


How long will it take for my order to arrive?

Due to the extended and highly variable shipping times we’re currently seeing, orders may take 2-4 weeks to be delivered. You will receive a shipping confirmation once the order ships which will include a tracking number. If you do not receive a shipment confirmation within 2 weeks or your package within 4 weeks, feel free to contact customer support.

Products may ship separately.


General Item Returns

Eligible Time Period: 30 days from delivery date

Non-Eligible Items: opened or installed thermostats and items that are not in original condition

We want you to be satisfied with the products purchased from us, but are unable to refund products that have been installed, for which the original packaging has been destroyed, or that are otherwise not in original condition and resalable. You are responsible for returning products in a safe, unbroken condition, so please pack returns carefully. You may want to insure returns of valuable merchandise. Upon receipt a credit equal to the product purchase price will be issued to you through the same payment method you used to pay for the order. See Returns Process below.


Incorrectly Shipped Orders

Eligible Time Period: Inspect your order within 2 business days from delivery date. If you received items you did not order, we will either send you a prepaid FedEx shipping label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day.


Damaged Item Returns

Eligible Time Period: Inspect your order within 2 business days from delivery date. If an order has arrived damaged you should notify the supplier, AM Conservation Group (AMCG), within 2 business days of delivery date. AMCG will ship replacements at no cost. Some items, such as smart thermostats, will need to be returned to AMCG prior to a replacement being sent. AMCG will notify you if any of the damaged items need to be returned and will send you a prepaid FedEx shipping label to do so.


Defective Item Returns (Smart Thermostats)

If a smart thermostat is deemed truly defective by the manufacturer, NOT incompatible, contact the thermostat manufacturer to discuss replacement. See below.


 
 
Defective Google Nest: 

Chat 

Call: 1.855.469.6378 

 

Defective Ecobee: 

Call: 1.877.932.6233 

Email: support@ecobee.com 

 

Defective Emerson: 

Call 1.888.605.7131  

Shape 

Defective Honeywell: 

Chat 

Call: 1.800.633.3991 

 

Returns Process 

You may request a return of most new, unopened items within 30 days of delivery for a full refund. AMCG will pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.). 

  1. Items must be returned within 45 days of invoice to be eligible for credit. 

  1. Returned items must be received by the supplier AM Conservation Group (AMCG) in new condition and in the original packaging to be eligible for a refund. 

  1. AMCG will send you Return Merchandise Authorization (RMA) documentation which must be placed inside the return shipment package and RMA number printed on each package in order for returned material to be received at AMCG. 

  1. Return shipping cost is the responsibility of the customer unless the return is a result of an error made by AMCG, in which case, AMCG will send you a FEDEX shipping label. 

 

If you need to return an item, please  Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. If you have created an account on the Ameren Missouri Store you can also submit a return request but visiting your  My Account page. 

 

 
Shipping 

We only can ship to your Ameren Missouri service address.  

The store is set up to only allow for shipping to your Ameren Missouri service address. If you need your order shipped to a location other than your Ameren Missouri service address, please contact customer support at savings@amerenmissouri.com or 877-215-5752 before placing your order. Note that we do not ship to PO boxes or anywhere outside of the Ameren Missouri service territory.

A confirmation email will be sent with the tracking code after your order has shipped. 

For any questions regarding returns or shipping please call 877-215-5752.